CSUS Spring 2026: Friendly Callers 

Because this assignment involves handling or having access to private consumer information, you are required to undergo a background check before you can begin logging service hours. 

ONBOARDING INSTRUCTIONS:
Complete steps 1-4 by Thursday, February 19, 2026

Step 1: Volunteer Guide
Read the Agency on Aging Area 4 Volunteer Guide (see right side of this page). 

Step 2: Onboarding Packet
Read and sign the forms in the Volunteer Onboarding Packet. Digital signatures are acceptable. 

Step 3: Background Check
Complete your background check via the instructions in the Background Check Packet. Follow the instructions on the first page. Hand-inked signatures required (digial signatures not acceptable).

Step 4: Returning all forms

You will have to deliver the Onboarding Packet forms and the completed Background Check forms in person to our offices in central Sacramento.

Once you have completed all the above tasks, please return all forms to Agency on Aging Area 4 at 1401 El Camino Ave., 4th Floor, Sacramento, CA 95815 anytime between 9:00am -12:00pm or 1:00pm - 4:00pm Monday through Friday.

DEADLINE TO RETURN FORMS: Thursday, February 19, 2026

Important: We cannot access your background check results until we receive all forms. Processing can take several days, so please submit your documents at least 5 business days before deadline. Your volunteer service cannot begin until all steps are completed.

TRAINING VIDEOS:
Complete this last step by Wednesday, February 25, 2026.

Step 5: Training Videos

While you await background check results, complete the below training videos. 

IMPORTANT: After each training, you will receive a certificate of completion—download it, save as a .pdf file, sign each certificate and upload below. Pay close attention to instructions or you may have to watch the whole video again to receive the certificate! 
ALSO IMPORTANT: Make sure the certificate is wholly visible in the pdf document and make sure you have signed it before uploading it!

1. Sexual Harassment Prevention Training (nonsupervisory)
2. Mandated Reporter Training
3. California Department of Aging Privacy and Information Security Awareness Training

DEADLINE TO COMPLETE TRAININGS AND SUBMIT CERTIFICATES is Wednesday, February 25, 2026.

Additional Resources

We hope this information will help you navigate each task with ease. If you have any questions along the way, please don’t hesitate to reach out—we’re here to support you every step of the way. You can always reach us at volunteer@agencyonaging4.org.