Staff and trained volunteers assist residents of long-term care facilities and their families in resolving complaints.

The Long-Term Care Ombudsman Program is a community-supported program. Volunteers are an integral part of this program.

The Long-Term Care Ombudsman Program investigates elder abuse complaints in long-term care facilities and in residential care facilities for the elderly in the counties of Nevada, Placer, Sacramento, Sierra, Sutter, Yolo and Yuba.

Long-Term Care Ombudsman Program/Elder Abuse Prevention

The primary responsibility of the Long-Term Care Ombudsman program is to investigate and endeavor to resolve complaints made by, or on behalf of, individual residents in long-term care facilities. These facilities include nursing homes, residential care facilities for the elderly, and assisted living facilities.

The Long-Term Care Ombudsman Program (formerly known as OSNC -Ombudsman Services of Northern California) has transitioned to become a direct service of the Agency on Aging \ Area 4. AAA4 has been designated as the local entity representing the Office of the State Long-Term Care Ombudsman for Planning and Service Area 4, effective July 1, 2016.

To report a complaint, contact the Long-Term Care Ombudsman Program:

During office hours: 1.916.376.8910
Email: Ombintake@agencyonaging4.org
Fax: 1.916.376.8914.

If you have an emergency outside of office hours, please call the State CRISISline number 1.800.231.4024. This number will answer calls and refer complaints 24 hours a day, 7 days a week.